Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to online payments made to Singh Traders through our website (singhtrader.in) and mobile application, including payments made via UPI, debit/credit cards, and net banking. It is provided in addition to any specific terms agreed with you at the time of order.

2. Refund Policy

Refunds, where applicable, are returned using the original method of payment used for the transaction — for example, a payment made by UPI or card is refunded back to the same UPI ID or card, through the same payment channel used by the customer.

3. Cancellation Policy

• Once an order has been confirmed and dispatched for delivery, cancellation is not entertained.
• Cancellation of an order can only be initiated before dispatch, and only with the mutual consent of the customer and Singh Traders.
• To request a cancellation before dispatch, contact us using the details in Section 5 below as soon as possible after placing the order.

4. Chargeback Policy

In case a chargeback is raised by a customer with their bank or card issuer against a payment made to Singh Traders, we will submit a copy of the successful transaction receipt and delivery record to defend the chargeback and demonstrate that the order was genuine and fulfilled.